{"jobs":[{"data":{"slug":"30304","language":"en-us","languages":["en-us"],"req_id":"30304","title":"Core+ Support Expert - eSign","description":"Company Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). What you'll do The Core+ Support Expert - eSign is the internal voice for our customer base, with accountability and responsibility to deliver on our customers' needs. This role is the liaison between customers and all functional areas within Docusign to resolve technical support inquiries. Working with resources across Docusign, the Core+ Support Expert expedites the resolution of complex technical issues to empower customers to achieve the highest value and adoption of our software. This position is an individual contributor role reporting to the Senior Support Service Delivery Manager. Responsibility Support Docusign Intelligent Agreement Management (IAM) and associated services Resolve escalated cases from support channels involving customer-reported issues Own customer issues requiring engineering engagement to address technical bugs and influence the development roadmap Apply technical product expertise within IAM areas to support customer adoption Achieve Docusign Customer Support service level goals in IAM areas Utilize support tools and resources, including telephone, Salesforce, Jira, Docusign logging systems, SharePoint, browser developer tools, internal admin console, SQL, and text analysis tools Query languages to gather and track affected documents to further understand customer impact, a.k.a. documents Identify product improvements, bugs, and opportunities to enhance customer experience Promote Docusign products and services through consultative discussions Partner with non-delivery teams to identify training needs and develop content Collaborate with cross-functional teams such as Product, Engineering, and Account Management to ensure alignment Job Designation Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time. Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law. What you bring Basic Bachelor of Science degree in Computer Science, Engineering, or related technical discipline 3+ years of SaaS troubleshooting experience in a Technical Support capacity Experience with modern markup and programming languages such as XML, C#, Python, PHP, JavaScript/jQuery, or similar tools Experience with troubleshooting in a web-based environment, including HTTP, JSON, IIS, HTML, and CSS Experience with log analysis using network tools such as Wireshark, Fiddler, Charles Proxy, or other browser/developer tools, or something similar Experience documenting steps taken to troubleshoot problems through resolution for explanation with any audience, as well as providing updates when a case/ticket has been reviewed, reassigned, and/or escalated Experience with at least one (1) vertical or subject matter associated with Docusign, signing or agreement products, or similar technology supported or used previously Preferred Demonstrated analytical and problem-solving skills, real-time troubleshooting Effective communication skills, with audiences that include customers, peers, and occasional executive presence Self-motivated, goal-oriented, with exceptional organizational, writing, and time management skills Ability to troubleshoot regular expressions and other complex data validation rules Expertise with web-based applications, web service APIs, monitoring tools (e.g., Dynatrace), and authentication technologies such as SAML and OAuth Familiarity with structured query languages such as SQL and SOQL Ability to maintain composure in critical situations and communicate clearly with both internal and external customers Ability to collaborate with co-workers within the organization and beyond to resolve any situation for our customers, provide help as readily as possible, and obtain assistance as needed Familiarity with basic Docusign Contract Lifecycle and Agreement Management workflows and methodology Speak another language fluently as per the advertised opportunity, Docusign, a.k.a. supported languages Professional experience within relevant industries for which Docusign provides solutions Ability to work well within a team environment as well as independently Docusign organization administration work experience, or similar knowledge Familiarity with JIRA and Salesforce Life at Docusign Working here Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live. Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com. If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance. 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This role is the liaison between customers and all functional areas within Docusign to resolve technical support inquiries. Working with resources across Docusign, the Core+ Support Expert expedites the resolution of complex technical issues to empower customers to achieve the highest value and adoption of our software. This position is an individual contributor role reporting to the Senior Support Service Delivery Manager. Responsibility Support Docusign Intelligent Agreement Management (IAM) and associated services Resolve escalated cases from support channels involving customer-reported issues Own customer issues requiring engineering engagement to address technical bugs and influence the development roadmap Apply technical product expertise within IAM areas to support customer adoption Achieve Docusign Customer Support service level goals in IAM areas Utilize support tools and resources, including telephone, Salesforce, Jira, Docusign logging systems, SharePoint, browser developer tools, internal admin console, SQL, and text analysis tools Query languages to gather and track affected documents to further understand customer impact, a.k.a. documents Identify product improvements, bugs, and opportunities to enhance customer experience Promote Docusign products and services through consultative discussions Partner with non-delivery teams to identify training needs and develop content Collaborate with cross-functional teams such as Product, Engineering, and Account Management to ensure alignment","posted_date":"2026-09-09T14:19:00+0000","apply_url":"https://emeacareers-docusign.icims.com/jobs/30304/login","internal":false,"external":false,"searchable":true,"applyable":true,"li_easy_applyable":true,"ats_code":"icims","isFrontLineAIJob":false,"meta_data":{"last_mod":"2026-09-10T06:29:19.946+00:00","icims":{"jps_is_public":true,"date_updated":"2026-09-09T14:20:04Z","primary_posted_site_object":{"site":"emeacareers-docusign","tenantId":"12844","siteId":"b86c3fb5-3b7c-4958-9f65-0db7e383094b","datePosted":"2026-09-09T14:19:00+0000","siteType":"ATTRACT"},"config_keys":{"icims.external.xml.feeds":"icims.adzuna.xml.enabled,icims.aeroemploiformation.xml.enabled,icims.apec.xml.enabled,icims.appcast.xml.enabled,icims.bayard.xml.enabled,icims.careerbuilder.xml.enabled,icims.careerarc.xml.enabled,icims.clearbold.xml.enabled,icims.constructionjobs.xml.enabled,icims.craigslist.xml.enabled,icims.cv-library.xml.enabled,icims.cvaden.xml.enabled,icims.direct-employers.xml.enabled,icims.hireheroesusa.xml.enabled,icims.hirepurpose.xml.enabled,icims.indeed.xml.enabled,icims.inhersight.xml.enabled,icims.irishjobs.xml.enabled,icims.itjobscafe.xml.enabled,icims.jobbio.xml.enabled,icims.jobboardio.xml.enabled,icims.jobsite.xml.enabled,icims.linkedin.xml.enabled,icims.mogul.xml.enabled,icims.monster.xml.enabled,icims.msep.xml.enabled,icims.nijobs.xml.enabled,icims.oneten.xml.enabled,icims.pallet-labs.xml.enabled,icims.paradox.xml.enabled,icims.powertofly.xml.enabled,icims.prideatwork.xml.enabled,icims.professionaldiversitynetwork.xml.enabled,icims.propellum.xml.enabled,icims.qkly.xml.enabled,icims.radancy.xml.enabled,icims.recruitnet.xml.enabled,icims.recruitics.xml.enabled,icims.recruitmilitary.xml.enabled,icims.regionsjob.xml.enabled,icims.resume-library.xml.enabled,icims.snagajob.xml.enabled,icims.upward.xml.enabled,icims.vonq.xml.enabled,icims.webengineering.xml.enabled,icims.ziprecruiter.xml.enabled,icims.nexxt.xml.enabled","portal.id":"158","ccc.attract.portal.url":"https://careers.docusign.com","icims.config.web.indeed.easy.apply":"0"},"revision_int":1,"uuid":"cb38b972-19f5-4f99-baee-e3e0573a2c46"},"googlejobs":{"jobName":"projects/helpful-passage-853/jobs/118962406335357638","jobTitleSnippet":"","companyName":"projects/helpful-passage-853/companies/9810ab3a-d8cd-4ba4-9ee5-ca421241fe3c","searchTextSnippet":"","derivedInfo":{"jobCategories":["COMPUTER_AND_IT"],"locations":[{"radiusInMiles":0.3170742793159817,"postalAddress":{"regionCode":"EG","sortingCode":"","recipients":[],"organization":"","postalCode":"","locality":"","sublocality":"","addressLines":["Egypt"],"administrativeArea":"","languageCode":"","revision":0},"locationType":"COUNTRY","latLng":{"latitude":26.820553,"longitude":30.802498}}]},"jobHash":"ed4d3b153dd20e34974d095b4ee555cf","jobSummary":"The Core+ Support Expert - eSign is the internal voice for our customer base, with accountability and responsibility to deliver on our customers' needs. 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Responsibility Support Docusign Intelligent Agreement Management (IAM) and associated services Resolve escalated cases from support channels involving customer-reported issues Own customer issues requiring engineering engagement to address technical bugs and influence the development roadmap Apply technical product expertise within IAM areas to support customer adoption Achieve Docusign Customer Support service level goals in IAM areas Utilize support tools and resources, including telephone, Salesforce, Jira, Docusign logging systems, SharePoint, browser developer tools, internal admin console, SQL, and text analysis tools Query languages to gather and track affected documents to further understand customer impact, a.k.a. documents Identify product improvements, bugs, and opportunities to enhance customer experience Promote Docusign products and services through consultative discussions Partner with non-delivery teams to identify training needs and develop content Collaborate with cross-functional teams such as Product, Engineering, and Account Management to ensure alignment"},"import_id":"1665b008-d7a6-4677-810c-d997497d4674","redirectOnApply":true,"import_source":"ImporterService","canonical_url":"https://careers.docusign.com/jobs/30304?lang=en-us","client_code":"docusign","gdpr":false},"update_date":"2026-09-10T06:29:19+0000","create_date":"2026-09-09T14:21:00+0000","category":[" Business/Sales Operations & Strategy"],"full_location":"Egypt","short_location":"Egypt","multipleLocations":false}},{"data":{"slug":"30111","language":"en-us","languages":["en-us"],"req_id":"30111","title":"Senior Incident Responder","description":"Company Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). What you'll do We are looking for highly motivated and skilled CSIRT Senior Incident Responders to join our dynamic security team in India or Australia. Reporting directly to the CSIRT Senior Manager, this individual contributor role is crucial for our \"Detect & Respond\" function. You will be at the forefront of identifying and investigating security incidents, triaging alerts from our Security Operations Center (SOC), and contributing to the continuous improvement of our incident response capabilities. This role requires a strong technical background, the ability to be on-call, excellent analytical skills, and a proactive approach to cybersecurity. This position is an individual contributor role reporting to the Senior Manager of CSIRT. Responsibility Leverage AI and machine learning tools to enhance the efficiency of log analysis, alert triage, and threat hunting Monitor for and investigate security incidents involving AI/ML models, such as adversarial attacks, prompt injection, and model evasion Collaborate with detection engineering to develop and tune AI-based detection logic to improve SOC visibility Research and adopt emerging AI-driven security technologies to evolve CSIRT's proactive defense capabilities Perform initial triage and in-depth analysis of security alerts generated from our SIEM and other security monitoring tools Correlate events from various log sources to identify potential security incidents Determine the scope, severity, and potential impact of detected threats Conduct technical investigations into cybersecurity incidents, including malware analysis, phishing attacks, web application compromises, and insider threats Utilize digital forensics techniques on data and endpoints to gather evidence and understand incident timelines and methods Support incident containment, eradication, and recovery efforts under the guidance of the CSIRT Manager Document incident findings, actions taken, and lessons learned Participate in proactive threat hunting activities to uncover hidden threats within the enterprise environment Stay informed about the latest threat intelligence and emerging attack techniques Work with SIEM and SOAR platforms to optimize alert processing and incident workflows Identify opportunities for automation to streamline security operations Collaborate effectively with other security teams, IT, and business units during incident response Provide clear and concise updates on incident status to the CSIRT Manager including post-incident reports and analysis Job Designation Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation) Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law. What you bring Basic 8+ years of hands-on experience in cybersecurity, with a focus on Security Operations (SOC) and/or Incident Response Solid understanding of cybersecurity principles, incident response lifecycles, and security best practices Experience with SIEM tools (e.g., Splunk, QRadar, Sentinel) for alert analysis and log correlation Familiarity with EDR solutions and their role in incident investigation Strong familiarity with digital forensics principles and techniques and enterprise forensic solutions Knowledge of scripting languages (e.g., Python, PowerShell, Bash) for automation and data analysis Deep understanding of the MITRE ATT&CK framework and cyber kill chain Understanding of AI-driven security threats, including adversarial attacks and model evasion, and the ability to leverage AI/ML tools to enhance incident response and threat hunting Familiarity with AI-specific threat intelligence and incident response playbooks for securing AI/ML production environments Preferred Bachelor’s or Master’s degree in Computer Science, Information Security, or a related field Advanced industry certifications such as GCFA, GCED, GCIH, GCIA, CISSP, or CISM Experience designing or maturing enterprise IR and DFIR programs Hands-on experience with SOAR platforms and large-scale automation initiatives Strong cloud security background, including IAM, container security, and SaaS platforms Experience working with legal, privacy, and compliance teams on breach notification and regulatory response Exceptional communication skills with experience presenting to executive leadership Demonstrated ability to mentor junior security staff and influence across teams Experience with AI security frameworks such as MITRE ATLAS or OWASP Top 10 for LLMs Strong analytical and problem-solving skills, with a keen eye for detail Excellent communication skills, both written and verbal, with the ability to explain technical concepts clearly Ability to work effectively as part of a team and independently under pressure Life at Docusign Working here Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live. Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com. If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance. 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Responsibility Leverage AI and machine learning tools to enhance the efficiency of log analysis, alert triage, and threat hunting Monitor for and investigate security incidents involving AI/ML models, such as adversarial attacks, prompt injection, and model evasion Collaborate with detection engineering to develop and tune AI-based detection logic to improve SOC visibility Research and adopt emerging AI-driven security technologies to evolve CSIRT's proactive defense capabilities Perform initial triage and in-depth analysis of security alerts generated from our SIEM and other security monitoring tools Correlate events from various log sources to identify potential security incidents Determine the scope, severity, and potential impact of detected threats Conduct technical investigations into cybersecurity incidents, including malware analysis, phishing attacks, web application compromises, and insider threats Utilize digital forensics techniques on data and endpoints to gather evidence and understand incident timelines and methods Support incident containment, eradication, and recovery efforts under the guidance of the CSIRT Manager Document incident findings, actions taken, and lessons learned Participate in proactive threat hunting activities to uncover hidden threats within the enterprise environment Stay informed about the latest threat intelligence and emerging attack techniques Work with SIEM and SOAR platforms to optimize alert processing and incident workflows Identify opportunities for automation to streamline security operations Collaborate effectively with other security teams, IT, and business units during incident response Provide clear and concise updates on incident status to the CSIRT Manager including post-incident reports and analysis","posted_date":"2026-08-17T06:44:00+0000","apply_url":"https://apjcareers-docusign.icims.com/jobs/30111/login","internal":false,"external":false,"searchable":true,"applyable":true,"li_easy_applyable":true,"ats_code":"icims","isFrontLineAIJob":false,"meta_data":{"last_mod":"2026-08-18T06:21:44.104+00:00","icims":{"jps_is_public":true,"date_updated":"2026-08-17T06:44:35Z","primary_posted_site_object":{"site":"apjcareers-docusign","tenantId":"12844","siteId":"49a3424f-dd0d-499d-8fe1-80c4e8a98685","datePosted":"2026-08-17T06:44:00+0000","siteType":"ATTRACT"},"config_keys":{"icims.external.xml.feeds":"icims.adzuna.xml.enabled,icims.aeroemploiformation.xml.enabled,icims.apec.xml.enabled,icims.appcast.xml.enabled,icims.bayard.xml.enabled,icims.careerbuilder.xml.enabled,icims.careerarc.xml.enabled,icims.clearbold.xml.enabled,icims.constructionjobs.xml.enabled,icims.craigslist.xml.enabled,icims.cv-library.xml.enabled,icims.cvaden.xml.enabled,icims.direct-employers.xml.enabled,icims.hireheroesusa.xml.enabled,icims.hirepurpose.xml.enabled,icims.indeed.xml.enabled,icims.inhersight.xml.enabled,icims.irishjobs.xml.enabled,icims.itjobscafe.xml.enabled,icims.jobbio.xml.enabled,icims.jobboardio.xml.enabled,icims.jobsite.xml.enabled,icims.linkedin.xml.enabled,icims.mogul.xml.enabled,icims.monster.xml.enabled,icims.msep.xml.enabled,icims.nijobs.xml.enabled,icims.oneten.xml.enabled,icims.pallet-labs.xml.enabled,icims.paradox.xml.enabled,icims.powertofly.xml.enabled,icims.prideatwork.xml.enabled,icims.professionaldiversitynetwork.xml.enabled,icims.propellum.xml.enabled,icims.qkly.xml.enabled,icims.radancy.xml.enabled,icims.recruitnet.xml.enabled,icims.recruitics.xml.enabled,icims.recruitmilitary.xml.enabled,icims.regionsjob.xml.enabled,icims.resume-library.xml.enabled,icims.snagajob.xml.enabled,icims.upward.xml.enabled,icims.vonq.xml.enabled,icims.webengineering.xml.enabled,icims.ziprecruiter.xml.enabled,icims.nexxt.xml.enabled","portal.id":"157","ccc.attract.portal.url":"https://careers.docusign.com","icims.config.web.indeed.easy.apply":"0"},"revision_int":1,"uuid":"e0717141-00f0-43bb-8c39-faa0ec22db53"},"googlejobs":{"jobName":"projects/helpful-passage-853/jobs/135813158617916102","jobTitleSnippet":"","companyName":"projects/helpful-passage-853/companies/9810ab3a-d8cd-4ba4-9ee5-ca421241fe3c","searchTextSnippet":"","derivedInfo":{"jobCategories":["COMPUTER_AND_IT"],"locations":[{"radiusInMiles":0.00007901861156058559,"postalAddress":{"regionCode":"AU","sortingCode":"","recipients":[],"organization":"","postalCode":"2000","locality":"Sydney","sublocality":"","addressLines":["8/126 Phillip St, Sydney NSW 2000, Australia"],"administrativeArea":"NSW","languageCode":"","revision":0},"locationType":"STREET_ADDRESS","latLng":{"latitude":-33.8669341,"longitude":151.2117127}}]},"jobHash":"a2a2cbaeb3c31ebd554eb9b328b50e38","jobSummary":"We are looking for highly motivated and skilled CSIRT Senior Incident Responders to join our dynamic security team in India or Australia. 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Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). What you'll do As the Account Executive, Commercial, you are a highly motivated self-starter who is responsible for developing and closing new business in an assigned geographic territory. You are eager to learn, determined to adapt quickly, and comfortable with some ambiguity. You are focused on acquiring new customers or selling additional use cases, products and services into existing accounts. You are accountable for exceeding monthly and quarterly quotas, proactive deal management, forecast accuracy, and driving adoption and usage with customers and prospects in collaboration with internal teams and the broader Docusign partner ecosystem. This position is an individual contributor role reporting to the Senior Manager, Commercial Sales. Responsibility Drive success of the company's goals and objectives through achieving individual sales quotas Build and manage a sales pipeline through prospecting efforts into a geographic territory or within the core verticals Develop and deliver customized sales presentations and products demonstrations, by phone and via online demo Develop and negotiate enterprise level proposals and contracts Forecast sales activity and revenue achievements accurately through proper use of sales tools Collaborate effectively and engage various pre/post sales resources including Sales Development Representatives, Market Development Representatives, Solutions Engineers, Account Managers, Partner Account Managers, as well as Legal, Security, Professional Services and Customer Support Job Designation Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation) Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law. 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Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). What you'll do As a key member of the Go-to-Market (GTM) finance team, you will support several marketing business units that span across corporate marketing and communications. 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What you bring Basic BA/BS degree in Business, Finance, or related field 5+ years of experience in finance with emphasis on budgeting, forecasting, annual planning, and financial modeling FP&A experience in a corporate environment at a publicly-traded company or at an investment bank Experience with Google Sheets or Microsoft Excel and financial modeling Preferred Prior experience supporting Go-to-Market (GTM) teams Ability to analyze and interpret data to develop strategic recommendations Ability to influence leadership with excellence in verbal and written communications Ability to work independently, think objectively, and provide meaningful and insightful narratives based on both quantitative as well as qualitative data Strong team player with a desire for continuous learning and improvement Strong financial acumen with proficiency in accounting principles and corporate finance valuation concepts Experience with financial and ERP systems, such as Oracle and Adaptive Planning Wage Transparency Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience. Based on applicable legislation, the below details pay ranges in the following locations: California: $105,800.00 - $163,450.00 base salary Washington, Maryland, New Jersey and New York (including NYC metro area): $101,400.00 - $145,475.00 base salary This role is also eligible for the following: Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance. Global benefits provide options for the following: Paid Time Off: earned time off, as well as paid company holidays based on region Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment Retirement Plans: select retirement and pension programs with potential for employer contributions Learning and Development: options for coaching, online courses and education reimbursements Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events Work Authorization Notice: Please note that we do not provide visa sponsorship or immigration support for this position. Applicants must already be authorized to work in the United States on a full-time, permanent basis without the need for current or future sponsorship. Life at Docusign Working here Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live. Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. 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Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). What you'll do As the Director of Engineering for Search, you serve as the strategic architect behind the discovery engine that powers the world’s most critical agreements. By bridging the gap between robust distributed infrastructure and advanced ML features, you ensure that millions of users can instantaneously extract intelligence and value from their vast repositories of contracts. You drive business growth by transforming Search from a utility into a competitive advantage, collaborating closely with applied scientists and directly impacting the scalability of our entire platform. This position is a people manager role reporting to the VP of Engineering, AI. Responsibility Own the strategic roadmap and execution for Docusign’s search infrastructure, ensuring the platform is scalable, resilient, and capable of indexing millions of global agreements Lead and scale a high-performing, geo-distributed engineering team, fostering a culture of technical excellence while mentoring future leaders within the organization Drive operational excellence and system performance by optimizing indexing latency, search relevance, and efficiency across multiple cloud providers Collaborate with Product, UX, and ML teams to translate complex customer discovery needs into intuitive, secure, and robust search experiences Job Designation Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation) Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law. What you bring Basic Bachelor’s degree in Computer Science, Engineering, or a related technical field 12+ years of experience in software engineering leadership, specifically managing teams focused on large-scale distributed systems Experience with Elasticsearch, including cluster tuning, index design, and scaling search workloads in a production environment Proven track record of delivering search-related infrastructure or features that handle high-volume data ingestion and complex retrieval requirements Experience collaborating with ML teams to integrate models which improve search relevance and ranking Experience with cloud-native architecture (AWS, Azure, or GCP) and managing the total cost of ownership for massive search clusters Preferred Excellent communication skills with the ability to translate complex search metrics (e.g., NDCG, latency percentiles) into clear business outcomes for executive stakeholders Master’s degree in Computer Science or a related field with a focus on Information Retrieval or Distributed Systems Experience implementing vector databases for multimodal search Background in LegalTech or FinTech, specifically working with OCR, unstructured document indexing, or contract lifecycle management (CLM) Experience in a reporting structure where you have successfully managed managers or multiple high-impact engineering pods Wage Transparency Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience. Based on applicable legislation, the below details pay ranges in the following locations: California: $202,100.00 - $299,625.00 base salary Washington, Maryland, New Jersey and New York (including NYC metro area): $202,100.00 - $299,625.00 base salary This role is also eligible for the following: Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance. Stock: This role is eligible to receive Restricted Stock Units (RSUs). Global benefits provide options for the following: Paid Time Off: earned time off, as well as paid company holidays based on region Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment Retirement Plans: select retirement and pension programs with potential for employer contributions Learning and Development: options for coaching, online courses and education reimbursements Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events Life at Docusign Working here Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live. Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com. If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance. Applicant and Candidate Privacy Notice States Not Eligible for Employment This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming. Equal Opportunity Employer It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category. 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Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). What you'll do We are looking for an experienced product lawyer to own the legal and regulatory thesis for Docusign's regulated verticals, and to be the subject matter expert the rest of Product, Engineering, and Product legal draws on when a vertical regulation is the deciding issue on a launch. Real Estate, Health and Life Sciences, and Financial Services are the places where compliance is not a layer applied to a finished product. It is the reason a regulated customer can use Intelligent Agreement Management for records they have to defend to a regulator. That means someone has to decide, before the roadmap is set, what a regulator will accept as a defensible agreement record in each of these markets, and turn that into requirements engineering can build against. You will be that person. You will also be the depth the rest of the product counsel team relies on: they own their launches, you own the vertical regulatory expertise that makes their calls right. This is an individual contributor role with real ownership and real influence over what gets built. This position is an individual contributor role reporting to the Senior Director & Deputy General Counsel - Product Engineering, IP and Partner. Responsibility Own the verticals thesis and requirements Define what regulatory defensibility means for the agreement record in Real Estate, Health and Life Sciences, and Financial Services, and translate it into product and engineering requirements at design and roadmap stage rather than launch review, including electronic signature validity, record keeping and retention, in-product disclosures, and the integrity and provenance of the record itself Be the subject matter expert for Product legal and own the vertical regulatory depth behind them Build the reusable positions, answer library, and interpretation guidance on the questions that recur (21 CFR Part 11, HIPAA, GLBA, SEC and FINRA recordkeeping, PCI DSS, NACHA), partner directly on the launches where a vertical regulation drives the outcome, and keep the team current as those regimes move Keep commitments and capability aligned and assess whether the compliance commitments Docusign makes are actually deliverable in the product as built, define compensating controls where they are not, and maintain the inventory of commitments measured against real capability Partner with commercial legal, privacy, and Al governance on commitments raised in customer deals, and run a light intake so routine compliance questions route themselves rather than queueing behind you Job Designation Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time. Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law. What you bring Basic Law degree from an accredited law school Admitted to practice and in good standing in at least one US jurisdiction 8+ years of law firm and/or in-house experience Experience advising product and engineering teams directly in a regulated technology environment Experience translating regulatory requirements into product and engineering requirements that shipped Experience in at least one regulated vertical: health and life sciences, financial services, or payments Experience serving as an internal expert other lawyers rely on Experience advising on or approving customer-facing compliance representations Preferred Experience with electronic signature and transaction law, such as ESIGN, UETA, or eIDAS Experience in one or more of 21 CFR Part 11, HIPAA, GLBA, SEC or FINRA recordkeeping, PCI DSS, or NACHA standards Experience with Al or Al governance Experience building a knowledge base or answer library that other lawyers actually used Experience solving hard problems with a close-knit team Wage Transparency Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience. Based on applicable legislation, the below details pay ranges in the following locations: California: $164,700.00 - $266,000.00 base salary Illinois, Colorado, Massachusetts and Minnesota: $158,300.00 - $223,625.00 base salary Washington, Maryland, New Jersey and New York (including NYC metro area):$158,300.00 - $232,575.00 base salary Washington DC: $158,300.00 - $232,575.00 base salary Ohio: $137,800.00 - $194,650.00 base salary This role is also eligible for the following: Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance. Stock: This role is eligible to receive Restricted Stock Units (RSUs). Global benefits provide options for the following: Paid Time Off: earned time off, as well as paid company holidays based on region Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment Retirement Plans: select retirement and pension programs with potential for employer contributions Learning and Development: options for coaching, online courses and education reimbursements Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events Work Authorization Notice: Please note that we do not provide visa sponsorship or immigration support for this position. Applicants must already be authorized to work in the United States on a full-time, permanent basis without the need for current or future sponsorship. Life at Docusign Working here Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live. Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com. If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance. Applicant and Candidate Privacy Notice States Not Eligible for Employment This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming. Equal Opportunity Employer It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category. 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Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). What you'll do The Regional Vice President manages, coaches, and motivates a team of Account Executives (AE) to achieve revenue growth by expanding current Docusign customer spend. This sales leader will measure, coach, and ensure AE accountability for pipeline generation, activity, and revenue growth within their book of business. The RVP is expected to deliver results by joining customer calls, assisting in health monitoring, and maintenance of Docusign's relationship with key stakeholders. Outside of coaching on customer calls, the leader is expected to assist with proactive territory strategy, account planning, and providing feedback leveraging various tools such as Tableau, Salesforce, and conversational intelligence. This leader will mentor each AE individually while also building a strong cohesive, collaborative team. They will be responsible for delivering accurate monthly and quarterly forecasts and delivering on quota. This position is a people manager role reporting to the Area Vice President, Commercial Sales. Responsibility Manage a sales team to grow Docusign's baseline revenue within existing Accounts Assess pipeline generation, revenue-generating activities, pipeline health and quarterly sales forecasts to determine sales progress and areas for refinement or improvement Coach AEs through the development of key sales skills, including vertical market management, forecasting and sales planning, prospecting and pipeline generation within account base, complex deal negotiations, cross-functional support both internally and externally, as well as CRM and reporting accuracy Manage team performance, create a bench of qualified talent and grow the team headcount as needed Develop proven and new strategies with AEs to further penetrate accounts and reinforce process and steps designed to deliver value at enterprise scale to Docusign customers Maintain positive and proactive line of communication between the lines of business as well as senior leadership, including developing and delivering accurate forecast and attainment details during weekly forecast calls and quarterly business reviews Identify and support opportunities for training as well as career diversification and growth across the team Operate well in a fast-paced, dynamic environment without requiring significant supervision Travel 20% or more as needed Job Designation Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation) Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law. What you bring Basic 5+ years of experience selling software in a quota-carrying role BA/BS from an accredited college or university Preferred 5+ years of leadership experience managing sales teams within software, ideally SaaS-based offerings 8+ years of experience selling software in a quota-carrying role Demonstrated success of exceeding quota attainment targets by managing a process for growing an existing install base Experience developing and maintaining territory and accounts plans as well as negotiating and closing complex deals Track record of hiring, building, coaching and enabling a rapidly growing team Experience selling an eSignature or CLM solution Experience selling into a variety of industries and territories as well as experience cultivating larger, strategic relationships Capacity to work on cross-functional projects and teams as needed as well as leverage internal resources to problem-solve Strong verbal and written communication skills including reporting and forecasting skills Strong attention to detail Wage Transparency Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience. Based on applicable legislation, the below details pay ranges in the following locations: California: $183,700.00 - $266,350.00 base salary This role is also eligible for the following: Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance. Stock: This role is eligible to receive Restricted Stock Units (RSUs). Global benefits provide options for the following: Paid Time Off: earned time off, as well as paid company holidays based on region Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment Retirement Plans: select retirement and pension programs with potential for employer contributions Learning and Development: options for coaching, online courses and education reimbursements Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events Work Authorization Notice: Please note that we do not provide visa sponsorship or immigration support for this position. Applicants must already be authorized to work in the United States on a full-time, permanent basis without the need for current or future sponsorship. Life at Docusign Working here Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live. Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. 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We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category. 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Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). What you'll do The Docusign Renewal Coordinator (RC) is a high impact position, responsible for owning and executing a portfolio of renewal contracts in an assigned territory. The ideal Renewal Coordinator is an experienced professional with a full understanding of the SaaS contracting space. They will resolve a wide range of issues in creative ways. They are responsible for minimizing financial attrition, locking in favorable terms with our clients, identifying growth and providing insights to the business that improve future outcomes. Renewal coordinators are responsible for ensuring maximum financial results for Docusign while strengthening partnerships with existing customers. This position is an individual contributor role reporting to the Manager, Renewal Specialists. Responsibility Implement win/win negotiation strategies for a high quantity of renewals that enhance contract value while protecting and improving customer trust Increase account growth by playing a role on the account team, helping to identify incremental opportunities upon contract renewal Maintain and update a rolling forecast of your territory and communicate any renewal risk to internal resources in order to develop resolution strategies Collaborate with internal resources such as Account Executives, Customer Success, Pricing, Legal, Revenue Operations and Product Management to develop strategies for upcoming renewals Evaluate diverse problems where analysis of data requires evaluation of identifiable factors Adhere to best practices for all internal processes including, Opportunity Management, Data Quality and Accuracy, CRM Hygiene, Quotes and Forecasting Achieve financial and strategic revenue, bookings and billings targets Evaluate your portfolio to prioritize time to render the most favorable outcomes Leverage customer data and behavior to assess the health of each renewal Job Designation Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time. Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law. What you bring Basic Eligible to work in Egypt Fluent in written and spoken English Ability to work 7am - 4pm Monday to Friday Preferred Bachelor's degree 2+ years of experience within Renewal Management, Account Management or Customer Success, ideally within SaaS offerings Strong negotiation skills with experience driving contracts to completion on time Ability to demonstrate a strategic mindset to enable persuasive value conversations with customers at an executive level Experience in quota carrying sales role with proven achievement Strong process management, financial acumen, and contractual engineering skills Ability to react and adapt to potential rapid shifts in priorities Strong level of urgency, organization, and prioritization skills Ability to project-manage the renewal cycle, pulling in necessary resources Life at Docusign Working here Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. 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If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance. 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Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). What you'll do The Senior Technical Program Manager will lead and motivate our teams by introducing efficient processes, driving innovative and measurable solutions to maximize efficiency for team members, while working in unison with product development teams to create the best experiences for our customers. In this role, you will function as the central program leader responsible for driving the successful execution of complex, cross-functional technical programs that span multiple engineering teams, product areas, and go-to-market functions. You will own the integrated program schedule, manage the intricate web of cross-functional dependencies, and ensure end-to-end system readiness from inception through GA launch. You bring the technical depth to dive into specific engineering or product issues when needed, driving them to closure to unblock the program. This role will be responsible for managing programs of large scope, impact, and complexity through all phases of the life cycle. Duties and tasks are varied and complex, needing independent judgment, so the person needs to be fully competent in the area of Technical Program Management expertise. This position is an individual contributor role reporting to the Sr. Manager, Program Management. Responsibility Partner with Product and Engineering leaders across multiple teams to align roadmaps, delivery timelines, resource planning, and execution priorities Serve as the central coordination point for complex cross functional initiatives, driving alignment across Product, Engineering, Operations, GTM, Compliance, Legal, and other stakeholder groups Define end to end program structures, identify participating teams, and manage cross functional dependencies to ensure successful delivery Own integrated program plans and delivery milestones, maintaining visibility into schedules, risks, dependencies, and critical path activities Proactively identify execution risks, develop mitigation plans, and drive resolution of issues that could impact delivery commitments Lead launch readiness and operational readiness activities, partnering with stakeholders to ensure successful adoption and execution of new products, features, and organizational initiatives Own centralized intake, prioritization, and governance processes, ensuring work is evaluated, routed, tracked, and communicated through appropriate decision making forums Establish and drive program governance, reporting mechanisms, KPIs, and executive communications to provide visibility into portfolio health and execution progress Communicate program status, risks, dependencies, and recommendations to stakeholders at all levels, including senior leadership Drive continuous improvement of processes, tools, and operating mechanisms to improve execution effectiveness, scalability, and organizational efficiency Partner with teams to improve planning, execution, and delivery practices while promoting adoption of program management best practices Lead complex initiatives that span multiple organizations, balancing competing priorities and driving alignment toward shared business outcomes Job Designation Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation) Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law. What you bring Basic 8+ years leading complex, cross-functional, global programs in SaaS-based products Experience operating as a system-level or cross-pillar TPM, owning integrated program schedules and managing dependencies across multiple engineering teams and product areas Experience with complex system architectures, data flows, and technical trade-offs, and engage meaningfully with engineers without being a hands-on engineer Experience using Atlassian Toolset: Jira, Confluence, Portfolio/Advanced Reporting, etc B.S. degree in Computer Science or a related comparable field of study Preferred Equally confident in working with executive team members as working with software developers Ability to distill complex and nuanced requirements into understandable concepts for all relevant internal partners Skilled at dealing with ambiguity in a rapidly growing and changing environment Experience in a company that has scaled, or experience in both small and large-scale software development organizations Strong business acumen and technical background, with the ability to quickly understand and communicate technical concepts and challenges across wide-ranging audiences Demonstrated experience mentoring or coaching junior TPgMs and contributing to team-wide program management frameworks Wage Transparency Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience. Based on applicable legislation, the below details pay ranges in the following locations: California: $146,400.00 - $235,375.00 base salary Washington, Maryland, New Jersey and New York (including NYC metro area): $140,100.00 - $206,775.00 base salary This role is also eligible for the following: Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance. Stock: This role is eligible to receive Restricted Stock Units (RSUs). Global benefits provide options for the following: Paid Time Off: earned time off, as well as paid company holidays based on region Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment Retirement Plans: select retirement and pension programs with potential for employer contributions Learning and Development: options for coaching, online courses and education reimbursements Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events Life at Docusign Working here Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live. Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com. If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance. Applicant and Candidate Privacy Notice States Not Eligible for Employment This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming. Equal Opportunity Employer It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category. 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Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). What you'll do Docusign's People Operations team is looking for a Sr. People Operations Coordinator - LATAM to help create a seamless and positive experience for our employees and candidates. In this role, you will collaborate across HR functions to streamline processes, ensure consistency in our people programs and support employees by addressing questions on HR policies. Your work will directly impact our employees' experience, helping to build a workplace where everyone feels valued. Please note, this individual must be within commutable distance to the office to come in as needed. This position is an individual contributor role reporting to the Sr. Manager, People Operations. Responsibility Provide quality operational support to People Team COE stakeholders, cross-departmental colleagues, and external vendors in order to deliver a valuable HR management service Support all phases of the employee lifecycle, focusing on business system processes related to onboarding, digital employee file management, data changes, internal transfers, promotions, and offboarding Assist with employee pre-hire processes, including but not limited to contracts of employment, background checks, new hire paperwork and work authorization documentation in English, Portuguese and Spanish Identify opportunities to streamline Global HR processes, enhancing efficiency and improving the employee experience Create and maintain physical onsite and electronic employee files Respond to general HR inquiries regarding but not limited to HR policies, benefits, employee data, employment verifications and systems Collaborate with Recruiting, Payroll, Benefits, HRBPs, IT and other collaborators as needed Administer all statutory regulatory HR documentation and reporting requirements for Brazil and Mexico, including but not limited to, timely coordination with the local Social Insurance office for enrollment and dis-enrollment of employees Job Designation Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time. Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law. What you bring Basic Fluent in English, Portuguese, and Spanish, both verbal and written communication Bachelor's degree or experience in the HR related field 2+ years of HR or Recruiting related work experience in a high growth organization Experience with Brazil and Mexico employment requirements, policy, and procedures Experience with Workday or other HCM Systems Preferred Experience with ServiceNow HR Ticketing system Strong Experience in G-Suite (including Google Slides, Google Sheets, Excel, Word etc) Ability to work independently with minimal direction, and handle issues with a high sense of urgency and employee service focus Excellent attention to details and interpersonal skills Ability to think outside of the box and work in a fast paced, high volume environment Ability to exercise sound judgment and discretion, maintaining confidentiality when required Life at Docusign Working here Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live. Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com. 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