{"jobs":[{"data":{"slug":"30578","language":"en-us","languages":["en-us"],"req_id":"30578","title":"AI Platform Engineer Intern","description":"Company Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). What you'll do Our Cloud Platform and Services \"CP&S\" team - is in the business of trust and reliability. We create, maintain and operate scalable technology and data solutions that deliver an exceptional experience for our internal and external customers. We embrace Agile principles and values, favor DevOps practices, and view infrastructure as code, all while we create an infrastructure that scales and supports our growth and ambitious vision. This requires a smart, highly collaborative team who can identify, investigate, and implement new technologies to continue securely scaling our global business. This intern role will assist in unlocking AI capabilities within foundational platforms and contribute to projects aimed at developing AI solutions that enhance the employee and developer experience. This includes researching and implementing AI-driven search functionalities, optimizing data retrieval processes, and collaborating with teams to identify innovative ways to leverage AI for improving employee engagement and productivity. This is an internship role for 9.5 months of duration. This position is an individual contributor role reporting to the Director, DevOps Engineering. Responsibility Engage in training opportunities to learn about employee experience/AI technologies and tools Attend team meetings and contribute ideas and insights related to AI and employee experience Stay updated on the latest AI/ML technologies and trends enables organizations to research innovative tools that enhance employee experience and align with the voice of the customer Job Designation Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation) Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law. What you bring Basic Pursuing a degree in Computer Science, Information Technology, Engineering, or a related field Graduating in December 2027 and May/June 2028 Experience with large language models (LLMs), artificial intelligence and machine learning concepts Experience with programming languages such as Python This role is not eligible for CPT, OPT or sponsorship now or in the future Preferred Develop AI capabilities that enhance the employee experience by streamlining processes, personalizing interactions, and providing data-driven insights to support decision-making Demonstrating product mindset with a focus on understanding user needs and iterating on solutions to enhance the employee experience Strong analytical and troubleshooting skills to identify and resolve technical issues effectively Wage Transparency Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience. Based on applicable legislation, the below details pay ranges in the following locations: California: $39/hour - $51/hour Global benefits provide options for the following: Paid Time Off: earned time off, as well as paid company holidays based on region Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment Retirement Plans: select retirement and pension programs with potential for employer contributions Learning and Development: options for coaching, online courses and education reimbursements Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events Work Authorization Notice: Please note that we do not provide visa sponsorship or immigration support for this position. Applicants must already be authorized to work in the United States on a full-time, permanent basis without the need for current or future sponsorship. Life at Docusign Working here Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live. Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com. If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance. Applicant and Candidate Privacy Notice States Not Eligible for Employment This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming. Equal Opportunity Employer It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category. 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This position is an individual contributor role reporting to the Director, DevOps Engineering. 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You are focused on acquiring new customers or selling additional use cases, products and services into existing accounts. You are accountable for exceeding monthly and quarterly quotas, proactive deal management, forecast accuracy, and driving adoption and usage with customers and prospects in collaboration with internal teams and the broader Docusign partner ecosystem. This position is an individual contributor role reporting to the Senior Manager, Commercial Sales. Responsibility Drive success of the company's goals and objectives through achieving individual sales quotas Build and manage a sales pipeline through prospecting efforts into a geographic territory or within the core verticals Develop and deliver customized sales presentations and products demonstrations, by phone and via online demo Develop and negotiate enterprise level proposals and contracts Forecast sales activity and revenue achievements accurately through proper use of sales tools Collaborate effectively and engage various pre/post sales resources including Sales Development Representatives, Market Development Representatives, Solutions Engineers, Account Managers, Partner Account Managers, as well as Legal, Security, Professional Services and Customer Support Job Designation Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation) Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law. What you bring Basic BS/BA degree or equivalent experience 4+ years of experience in an AE role or equivalent quota-carrying role Preferred 4+ years SaaS sales experience Experience selling web-based products/services Experience managing and closing complex sales cycles Demonstrated ability to over-achieve quotas (top 10-20% of company) in past positions Experience with computer applications, including Salesforce.com, Microsoft Word, PowerPoint and Excel Experience with Google Workspace Life at Docusign Working here Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live. Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com. If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance. 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This position is an individual contributor role reporting to the Senior Manager, Commercial Sales. 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More than 1.8 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using the Docusign AI-native IAM platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). What you'll do Support the centralized Growth Strategy & Operations team across Growth Teams, helping streamline planning cadences, cross-functional execution, and operational reporting. This is an internship role for 3 months of duration. This position is an individual contributor role reporting to the Director, Strategic Planning. Responsibility Assist in progressing the Growth AI Strategy by driving experiments and new use cases for operational excellence Support Growth operating rhythms, key analyses, and special projects Job Designation Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation) Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law. What you bring Basic Undergraduate - Graduating December 2027 and May/June 2028 Experience in Google Workspace and spreadsheet/modeling tools Not eligible for CPT, OPT or sponsorship now or in the future Preferred Business Administration, Operations Research, Strategy, Technology, Information Systems major/field of study Strong analytical and data-driven problem-solving skills Excellent structured communication Ability to collaborate across functional disciplines Wage Transparency Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience. Based on applicable legislation, the below details pay ranges in the following locations: Washington, Maryland, New Jersey and New York (including NYC metro area): $24 - $31hour Work Authorization Notice: Please note that we do not provide visa sponsorship or immigration support for this position. Applicants must already be authorized to work in the United States on a full-time, permanent basis without the need for current or future sponsorship. Life at Docusign Working here Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live. Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com. If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance. Applicant and Candidate Privacy Notice States Not Eligible for Employment This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming. Equal Opportunity Employer It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category. 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Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). What you'll do Growth at Docusign depends on trustworthy data every Al model we build, every experiment we run, and every fast decision we make is only as good as the instrumentation underneath it. This creates a clear opportunity to establish end-to-end ownership for our underlying data architecture and elevate coverage across key surfaces (website, in-product, marketing channels, pipeline, financial) that our Growth and product-led business rely on for insight. This role is both a hands-on product manager and a leader. You will own the end-to-end quality of our data lifecycle - from source instrumentation through the data foundations analysts query - and you will lead a small team, including both direct and indirect members, who help execute against that roadmap. You'll spend more of your time in the product management seat: defining requirements, prioritizing the highest-leverage work, and driving cross-functional alignment. The remainder is architectural: reviewing how data flows across our systems, spotting structural problems, and building the conviction and buy-in needed to fix them. 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Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation) Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law. What you bring Basic 12+ years of experience in product management, data strategy, or analytics/data engineering, with direct ownership of data quality or instrumentation initiatives Experience working directly in the data writing SQL, exploring datasets, and validating data quality yourself rather than relying solely on others to do it for you Experience translating technical data work into business outcomes and objectives Experience translating ambiguous business needs into structured technical requirements and driving them to completion across teams you don't directly control Experience with the data lifecycle from event instrumentation through data pipelines to analytics-ready data and how issues at one layer surface as problems downstream Experience with modern product analytics and marketing data stacks (data warehouses, product analytics tools, customer data platforms, ad platforms) Preferred People leadership experience, including leading a mix of direct and indirect/cross-functional team members Experience defining event taxonomies, tracking specs, or instrumentation governance processes at scale Background in growth, product-led, or marketing analytics environments where experimentation and business velocity depend on clean data Excellent cross-functional communication skills; able to build alignment among stakeholders with competing priorities and no formal authority over them Wage Transparency Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience. Based on applicable legislation, the below details pay ranges in the following locations: California: $186,100.00 - $300,550.00 base salary This role is also eligible for the following: Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance. Stock: This role is eligible to receive Restricted Stock Units (RSUs). Global benefits provide options for the following: Paid Time Off: earned time off, as well as paid company holidays based on region Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment Retirement Plans: select retirement and pension programs with potential for employer contributions Learning and Development: options for coaching, online courses and education reimbursements Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events Life at Docusign Working here Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live. Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com. If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance. 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More than 1.8 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using the Docusign AI-native IAM platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). What you'll do The B21 Envelopes Management team at Docusign is seeking a Software Engineer Intern to help build and enhance the MSF Envelope service as we continue to move away from our core monolith toward a modern microservices architecture. In this role, you will collaborate with experienced engineers and product partners to design, implement, test, and document core envelope capabilities, including email, templates and other services that support the envelope lifecycle. You will gain hands-on experience in distributed systems, service design, and high-scale production engineering while contributing to customer-visible features in a supportive, learning-oriented environment. This is an internship role for 12 weeks of duration. This position is an individual contributor role reporting to the Sr. Manager, Software Engineering. Responsibility Collaborate with engineers and product partners to design and implement features in the MSF Envelope service that support the envelope lifecycle (e.g., email flows and related services) Write, test, and debug code for microservices and related components, following team standards for code quality, reliability, and observability Participate in code reviews, stand-ups, and design discussions, learning best practices for building and operating production services at scale Develop and maintain technical documentation for features and services you help build, including APIs, configuration, and operational runbooks Partner with your mentor and teammates to break down problems into well-scoped tasks and deliver work in small, iterative increments Help improve existing systems by investigating issues, analyzing root causes, and contributing fixes under guidance from senior engineers Job Designation Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law. What you bring Basic Currently enrolled in a Bachelor's degree program in a relevant field with an expected graduation date between December 2027 and May/June 2028 Pursuing a major in Computer Science, Software Engineering, or a closely related technical field Experience in software development, including writing, debugging, and testing code This role is not eligible for CPT, OPT or sponsorship now or in the future Preferred Programming experience with C# and/or other object-oriented languages (for example, Java, C# or C++), through coursework, projects, or prior internships Solid foundation in computer science fundamentals (data structures, algorithms, object-oriented design) Familiarity with web services concepts (HTTP, REST) and basic API design Familiarity with cloud computing concepts and distributed systems Interest in large-scale, high-availability, customer-facing production services Familiarity with modern AI tools and development workflows Strong communication, interpersonal, and collaboration skills Strong analytical and problem-solving skills with a passion for learning new technologies Wage Transparency Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience. Based on applicable legislation, the below details pay ranges in the following locations: Washington: $38/hour - $45/hour Global benefits provide options for the following: Paid Time Off: earned time off, as well as paid company holidays based on region Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment Retirement Plans: select retirement and pension programs with potential for employer contributions Learning and Development: options for coaching, online courses and education reimbursements Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events Work Authorization Notice: Please note that we do not provide visa sponsorship or immigration support for this position. Applicants must already be authorized to work in the United States on a full-time, permanent basis without the need for current or future sponsorship. Life at Docusign Working here Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live. Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com. If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance. Applicant and Candidate Privacy Notice States Not Eligible for Employment This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming. Equal Opportunity Employer It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. 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More than 1.8 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using the Docusign AI-native IAM platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). What you'll do We are looking for highly motivated and skilled CSIRT Senior Incident Responders to join our dynamic security team in India or Australia. Reporting directly to the CSIRT Senior Manager, this individual contributor role is crucial for our \"Detect & Respond\" function. You will be at the forefront of identifying and investigating security incidents, triaging alerts from our Security Operations Center (SOC), and contributing to the continuous improvement of our incident response capabilities. This role requires a strong technical background, the ability to be on-call, excellent analytical skills, and a proactive approach to cybersecurity. This position is an individual contributor role reporting to the Senior Manager of CSIRT. Responsibility Leverage AI and machine learning tools to enhance the efficiency of log analysis, alert triage, and threat hunting Monitor for and investigate security incidents involving AI/ML models, such as adversarial attacks, prompt injection, and model evasion Collaborate with detection engineering to develop and tune AI-based detection logic to improve SOC visibility Research and adopt emerging AI-driven security technologies to evolve CSIRT's proactive defense capabilities Perform initial triage and in-depth analysis of security alerts generated from our SIEM and other security monitoring tools Correlate events from various log sources to identify potential security incidents Determine the scope, severity, and potential impact of detected threats Conduct technical investigations into cybersecurity incidents, including malware analysis, phishing attacks, web application compromises, and insider threats Utilize digital forensics techniques on data and endpoints to gather evidence and understand incident timelines and methods Support incident containment, eradication, and recovery efforts under the guidance of the CSIRT Manager Document incident findings, actions taken, and lessons learned Participate in proactive threat hunting activities to uncover hidden threats within the enterprise environment Stay informed about the latest threat intelligence and emerging attack techniques Work with SIEM and SOAR platforms to optimize alert processing and incident workflows Identify opportunities for automation to streamline security operations Collaborate effectively with other security teams, IT, and business units during incident response Provide clear and concise updates on incident status to the CSIRT Manager including post-incident reports and analysis Job Designation Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 3 days per week; may vary by team but will be weekly in-office expectation) Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law. What you bring Basic 8+ years of hands-on experience in cybersecurity, with a focus on Security Operations (SOC) and/or Incident Response Solid understanding of cybersecurity principles, incident response lifecycles, and security best practices Experience with SIEM tools (e.g., Splunk, QRadar, Sentinel) for alert analysis and log correlation Familiarity with EDR solutions and their role in incident investigation Strong familiarity with digital forensics principles and techniques and enterprise forensic solutions Knowledge of scripting languages (e.g., Python, PowerShell, Bash) for automation and data analysis Deep understanding of the MITRE ATT&CK framework and cyber kill chain Understanding of AI-driven security threats, including adversarial attacks and model evasion, and the ability to leverage AI/ML tools to enhance incident response and threat hunting Familiarity with AI-specific threat intelligence and incident response playbooks for securing AI/ML production environments Preferred Bachelor’s or Master’s degree in Computer Science, Information Security, or a related field Advanced industry certifications such as GCFA, GCED, GCIH, GCIA, CISSP, or CISM Experience designing or maturing enterprise IR and DFIR programs Hands-on experience with SOAR platforms and large-scale automation initiatives Strong cloud security background, including IAM, container security, and SaaS platforms Experience working with legal, privacy, and compliance teams on breach notification and regulatory response Exceptional communication skills with experience presenting to executive leadership Demonstrated ability to mentor junior security staff and influence across teams Experience with AI security frameworks such as MITRE ATLAS or OWASP Top 10 for LLMs Strong analytical and problem-solving skills, with a keen eye for detail Excellent communication skills, both written and verbal, with the ability to explain technical concepts clearly Ability to work effectively as part of a team and independently under pressure Life at Docusign Working here Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live. Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com. If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance. 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More than 1.8 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using the Docusign AI-native IAM platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). What you'll do As the Director of Engineering for Search, you serve as the strategic architect behind the discovery engine that powers the world’s most critical agreements. By bridging the gap between robust distributed infrastructure and advanced ML features, you ensure that millions of users can instantaneously extract intelligence and value from their vast repositories of contracts. You drive business growth by transforming Search from a utility into a competitive advantage, collaborating closely with applied scientists and directly impacting the scalability of our entire platform. This position is a people manager role reporting to the VP of Engineering, AI. Responsibility Own the strategic roadmap and execution for Docusign’s search infrastructure, ensuring the platform is scalable, resilient, and capable of indexing millions of global agreements Lead and scale a high-performing, geo-distributed engineering team, fostering a culture of technical excellence while mentoring future leaders within the organization Drive operational excellence and system performance by optimizing indexing latency, search relevance, and efficiency across multiple cloud providers Collaborate with Product, UX, and ML teams to translate complex customer discovery needs into intuitive, secure, and robust search experiences Job Designation Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation) Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law. What you bring Basic Bachelor’s degree in Computer Science, Engineering, or a related technical field 12+ years of experience in software engineering leadership, specifically managing teams focused on large-scale distributed systems Experience with Elasticsearch, including cluster tuning, index design, and scaling search workloads in a production environment Proven track record of delivering search-related infrastructure or features that handle high-volume data ingestion and complex retrieval requirements Experience collaborating with ML teams to integrate models which improve search relevance and ranking Experience with cloud-native architecture (AWS, Azure, or GCP) and managing the total cost of ownership for massive search clusters Preferred Excellent communication skills with the ability to translate complex search metrics (e.g., NDCG, latency percentiles) into clear business outcomes for executive stakeholders Master’s degree in Computer Science or a related field with a focus on Information Retrieval or Distributed Systems Experience implementing vector databases for multimodal search Background in LegalTech or FinTech, specifically working with OCR, unstructured document indexing, or contract lifecycle management (CLM) Experience in a reporting structure where you have successfully managed managers or multiple high-impact engineering pods Wage Transparency Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience. Based on applicable legislation, the below details pay ranges in the following locations: California: $202,100.00 - $299,625.00 base salary Washington, Maryland, New Jersey and New York (including NYC metro area): $202,100.00 - $299,625.00 base salary This role is also eligible for the following: Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance. Stock: This role is eligible to receive Restricted Stock Units (RSUs). Global benefits provide options for the following: Paid Time Off: earned time off, as well as paid company holidays based on region Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment Retirement Plans: select retirement and pension programs with potential for employer contributions Learning and Development: options for coaching, online courses and education reimbursements Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events Life at Docusign Working here Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live. Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com. If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance. Applicant and Candidate Privacy Notice States Not Eligible for Employment This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming. Equal Opportunity Employer It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category. 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More than 1.8 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using the Docusign AI-native IAM platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). What you'll do The Docusign IAM Professional Services team manages customer implementations of the Docusign IAM product. The goals of the Product Consultant are to provide product recommendations and configurations, technical and business use expertise for our Web and pre-connected Applications, understanding of data and network security, ensure proactive communication to clients and internal staff, manage enhancement requirements and issues, understand simple to complex business requirements and design solutions to meets those needs. The Product Consultant drives impactful engagements by anticipating the needs of the clients and ensuring the alignment of the internal and external teams focused on the IAM platform. This position is an individual contributor role reporting to the Manager, Consulting Services. Responsibility Deliver on-time and on-budget collaborative engagements to our customers that provide continuous improvement via impactful solutions which result in highly referenceable accounts enabling strong adoption, renewal and upsell Plan, organize and manage all tasks, project decisions, issues, and prioritizations of an engagement to ensure customer satisfaction, including developing technical solutions to address client needs and tracking to long term customer objectives, success criteria and achievements Build strong relationships with customer admins and Center of Excellence, acting as a trusted expert consultant on how to demonstrate the Docusign IAM platform across their business using best practices Collaborate with Docusign team to proactively uncover additional customer needs and support documenting client requirements and expectations Meet all Professional Services team success criteria including utilization target, customer satisfaction score and financial requirements Job Designation Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time. Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law. What you bring Basic BA/BS degree in Business, Computer Science, Information Systems, Engineering, or equivalent 8+ years of experience working directly with business/customers to understand business needs and applying technology solutions to those requirements 4+ years of experience consulting and working within implementation or solution architecture development, or business analyst teams in Software or Software-as-a-Service industries Preferred Demonstrated ability to uncover additional customer needs Ability to drive customer towards productive utilization of their contract Understanding of document or content management and/or workflow systems and their application to business process improvement Experience implementing workflow/BPM software (e.g. Lombardi, Pega, K2, Skelta), software (e.g. Salesforce.com, Documentum, FileNet, MS SharePoint) Outstanding writing and verbal communication skills Strong multitasking and organization skills Proven track record of delivering projects or products to market within budget Experience working in one or more of the following industries: FinServ, Tech, Telecom, Healthcare, Real Estate, Insurance, Education, Public Sector Experience with XML/Xpath or other structured data Life at Docusign Working here Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live. Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com. If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance. 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More than 1.8 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using the Docusign AI-native IAM platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). What you'll do The Market Development Representative (MDR) will generate new business through outbound calls and targeted emails to potential clients. The MDR qualifies prospective customers through targeted questions about their business strategy and then leverages this information to align and sell Docusign's product offerings. This position spends roughly 80% of the time on the phone prospecting new clients. Market Development Reps will receive hands-on training with an emphasis on strategic selling and a focus on researching targeted accounts. This position is a great way for individuals to gain in-depth experience in a rapidly growing SaaS company. This position is an individual contributor role reporting to the Manager, MDR. Responsibility Make outbound calls to prospects who reside in one of Docusign's core vertical markets, offering tailored solutions to solve and improve business process problems Schedule appointments between prospects and our Account Executives across SMB, Mid-Market or Enterprise verticals Use CRM strategically to record information and identify further opportunities in your assigned territory Work closely with marketing to create email and LinkedIn campaigns to increase company and personal brand awareness Job Designation Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation) Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law. What you bring Basic 1+ year of experience in a client or customer facing role Preferred BA/BS degree or equivalent sales related experience Prior experience in the SaaS industry Driven, enthusiastic and hard-working nature Ability to form strong business relationships Excellent verbal and written communication skills Wage Transparency Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience. Based on applicable legislation, the below details pay ranges in the following locations: Illinois: $24.00/hour - $31.28/hour This role is also eligible for the following: Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance. Global benefits provide options for the following: Paid Time Off: earned time off, as well as paid company holidays based on region Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment Retirement Plans: select retirement and pension programs with potential for employer contributions Learning and Development: options for coaching, online courses and education reimbursements Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events Work Authorization Notice: Please note that we do not provide visa sponsorship or immigration support for this position. Applicants must already be authorized to work in the United States on a full-time, permanent basis without the need for current or future sponsorship. Life at Docusign Working here Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live. Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com. If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance. Applicant and Candidate Privacy Notice States Not Eligible for Employment This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming. Equal Opportunity Employer It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category. 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More than 1.8 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using the Docusign AI-native IAM platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). What you'll do As Senior Program Manager, you will drive the execution of initiatives to enhance the IAM customer experience, adoption, and retention. You will collaborate across Customer Success, Product, Operations, and GDA to lead a cross-functional program team focused on the following key areas: Work in partnership with the Customer Value Program Director to orchestrate cross-functional teams to develop strategies, playbooks, and programs to drive customer activation, product adoption, and retention. Establish a regular rhythm of inspection to analyze retention, churn, and growth causality to facilitate data-driven program improvements. Assemble and deliver executive reporting and meeting cadences to ensure seamless cross-functional alignment and accountability. Support the operation and modification of the IAM adoption program across different segments and geographies. This position is an individual contributor role reporting to the Group Vice President of Global Enterprise Customer Success. Responsibility Lead end-to-end cross-functional projects and programs that optimize customer activation, product adoption, and long-term retention Work in close concert with the GVP of Global Enterprise Customer Success and GVP of Global Commercial Customer Success and the Customer Value Program Director, to drive and execute a comprehensive program that ensures milestones, manages cross-functional dependencies and risks, and measures and impacts cross region and cross segment IAM adoption Architect process and workflow improvements across Customer Success teams to uncover root causes, eliminate systemic barriers, and enhance effectiveness Establish project goals and minimum viable products/deliverables (MVPs/MVDs) while ensuring shared understanding of purpose across cross-functional teams Operate as a core contributor or Directly Responsible Individual (DRI) on multi-system initiatives, balancing creativity with feasibility to deliver scalable solutions Collaborate with Analytics and Product Operations to analyze adoption, churn, and usage metrics, facilitating data-driven program iterations Coordinate the rollout of standardized global playbooks and adoption plays for field Customer Success teams, embedding customer feedback into team rituals Establish regular reporting cadences and deliver transparent program status updates to ensure alignment among internal stakeholders and executive leadership Adopt modern operational tools, including AI-enabled efficiencies, to improve organizational workflows and embed continuous learning Job Designation Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation) Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law. What you bring Basic BS/BA degree or equivalent work experience 12+ years of experience in program management or change management supporting Customer Success, Education, Services programs, or other customer facing groups Experience leading cross-functional projects and driving disciplined execution Experience using data analytics to drive decision-making across multiple stakeholder groups 5+ years experience with supporting software customer process optimization and change management with a focus on supporting cross functional software deployments and/or complex customer implementations Experience driving decision making process across multiple senior stakeholders Experience identifying and derisking key dependencies and unlocking execution efficiencies within cross-functional programs Experience simultaneously steering multiple independent initiatives, keeping contributors accountable and on schedule, and streamlining work tracking with consistent processes Preferred Experience evaluating and adopting AI capabilities or automation tools to improve team efficiency Ability to independently solve multi-step operational challenges across multiple systems Experience with Jira for program backlogs and sprint execution planning Deep technical aptitude and ability to understand software products to connect capabilities to customer needs Exceptional organizational skills for identifying dependencies and unlocking execution efficiencies Communication experience with a record of public speaking and writing on technical topics Strong communication skills to convey overall program objectives, success strategies, and insights for key stakeholders including but not limited to ability to support executive level presentations Wage Transparency Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience. Based on applicable legislation, the below details pay ranges in the following locations: California: $164,700.00 - $266,000.00 base salary This role is also eligible for the following: Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance. Stock: This role is eligible to receive Restricted Stock Units (RSUs). Global benefits provide options for the following: Paid Time Off: earned time off, as well as paid company holidays based on region Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment Retirement Plans: select retirement and pension programs with potential for employer contributions Learning and Development: options for coaching, online courses and education reimbursements Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events Work Authorization Notice: Please note that we do not provide visa sponsorship or immigration support for this position. Applicants must already be authorized to work in the United States on a full-time, permanent basis without the need for current or future sponsorship. Life at Docusign Working here Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live. Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com. If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance. Applicant and Candidate Privacy Notice States Not Eligible for Employment This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming. Equal Opportunity Employer It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. 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